Contact Us

We'd Love to Hear From You

Whether you have a question about one of our products, need help with an order, or simply want to say hello, we're here to help.

At Ivy Lane Studio, we aim to respond to all enquiries as quickly as possible and pride ourselves on offering friendly, personal customer service.

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Customer Support

Email:
📧 hello@ivylanestudio.co

Response Time:
We aim to respond to all enquiries within 24 hours, Monday to Friday.

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Business Information

Ivy Lane Studio
Cumbria
United Kingdom

Our online shop is operated from Cumbria, where we create and design our collection of journals, planners, notebooks, puzzle books and gifts.

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Order Enquiries

If you're contacting us about an existing order, please include:

• Your order number
• The name used when placing the order
• A brief description of how we can help

This helps us resolve your enquiry as quickly as possible.

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Returns & Refunds

If your enquiry relates to a return or refund, please visit our Returns & Refund Policy for full details before contacting us.

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Business Hours

Monday – Friday
9:00am – 5:00pm (UK Time)

We may occasionally respond outside these hours, but emails received during weekends or public holidays will be answered on the next working day.

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Stay Connected

Follow Ivy Lane Studio for new releases, behind-the-scenes content and exclusive offers.

Facebook
Instagram
Pinterest
TikTok

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Final Note

Thank you for supporting a small independent UK business.

Every order means a great deal, and we genuinely appreciate every customer who chooses to shop with Ivy Lane Studio.

 

 

 

Ivy Lane Studio
Designed and operated from Cumbria, United Kingdom
Customer Support: hello@ivylanestudio.co